We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.
Eligibility for Returns:
- Items must be in the same condition as received, unworn or unused, with tags, and in the original packaging.
- A receipt or proof of purchase is required.
To initiate a return, please contact us at ekgold7@gmail.com. All returns should be sent to the following address: [Insert Return Address].
Once your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package. Please note, items sent back without prior return approval will not be accepted.
For any return-related questions, feel free to reach out to us at ekgold7@gmail.com.
Damages and Issues:
Upon receiving your order, please inspect it carefully. If you find any defects, damage, or receive the wrong item, contact us immediately so we can evaluate the situation and resolve it promptly.
- A receipt or proof of purchase is required.
Exceptions / Non-Returnable Items:
Certain items are not eligible for return, including:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care goods (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
If you have questions about specific items, contact us for clarification. Please note that sale items and gift cards are not eligible for return
European Union 14-Day Cooling-Off Period:
For customers in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in their original condition, unworn or unused, with tags, and in the original packaging, along with the receipt or proof of purchase.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 10 business days.
Please allow time for your bank or credit card company to process the refund. If it has been more than 15 business days since your refund was approved, please contact us at info@popcanopies.com.
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